Career Opportunities at Biomatik

Biomatik is looking for exceptional professionals to join our team to better serve our worldwide customers. We encourage applications from highly-motivated individuals who enjoy a fast-paced, challenging work environment. A world-class team is fundamental to Biomatik's success. With this in mind, we strive to recognize and reward the outstanding contributions of our employees.

Biomatik is an Equal Opportunity Employer and does not accept resumes from third-party agencies.
Please send resume to hr@biomatik.com. Kindly note that only those selected for an interview will be contacted.

Technical Account Associate (x1)
*Requires life science or related disciplines
Job type: Full Time
Training provided: Yes
Salary: 42K-45K (depending on experience) plus discretionary bonus plan.

Job description:
The Technical Account Associate (Inside Technical Sales) plays a fundamental role at Biomatik in achieving our customer acquisition and sales growth objectives. Technical Account Associate works with Production Specialist and/or Sales Manager to properly respond to inbound customer inquiries, prepare price quotations and help close deals to achieve sales quotas.

Primary Duties
• Respond to inbound customer questions and inquiries in a timely manner
• Understand and clarify customer requirements, recommend specific products or services based on the customer's needs as part of the quotation preparation process
• Work with Technical Account Manager and/or Production Specialist to prepare price quotations
• Follow up with customers and close customer deals
• Process orders and provide after-sales technical support, including order updates and complaints
• Assist in sales, marketing and business development plan and activities

Why You?? You have:
• Degree or diploma in a life science discipline or equivalent
• Knowledge of organizational methods and ability to multi-task, prioritize, and manage time effectively
• Able to meet baseline routine KPI and comply with work related deadlines
• Able to work on extended hours occasionally under busy circumstances
• Able to check and respond to emails after-hours (5-10 minutes a day expected) to ensure timely customer service
• Customer service or sales experience is an asset
• Excellent competence with Microsoft Excel and Word
• CRM/Accounting Software experience is an asset

Working Conditions:
Typical office environment. Working hours start from 8:00 AM to 4:30 PM, Monday to Friday.

Technical Account Manager (x1)
*Requires life science or related disciplines
Job type: Full Time
Training provided: Yes
Salary: 45K-52K (depending on experience) plus discretionary bonus plan.

Job description:
The Technical Account Manager (Inside Technical Sales) plays a fundamental role at Biomatik in achieving our customer acquisition and sales growth objectives. Technical Account Manager works with Production Specialist and/or Sales Manager to properly respond to inbound customer inquiries, prepare price quotations and help close deals to achieve sales quotas.

Primary Duties
• Respond to inbound customer questions and inquiries in a timely manner
• Understand and clarify customer requirements, recommend specific products or services based on the customer's needs as part of the quotation preparation process
• Work with Production Specialist to prepare price quotations
• Follow up with customers and close customer deals
• Process orders and provide after-sales technical support, including order updates and complaints
• Assist in sales, marketing and business development plan and activities
• Assist with training and leading Technical Account Associates
• Assist with standardizing, updating, and optimizing workflows and policies. Assist with administrative tasks and other misc tasks which may be assigned from time to time.

Sales & Marketing Manager (x1)
*Requires life science or related disciplines
Job type: Full-time, Permanent
Salary: Base salary (negotiable, depending on experience) plus discretionary bonus plan.

The Sales & Marketing Manager (Inside Sales & Marketing) is expected to develop and implement strategic plans to expand our customer base and hit sales growth targets by keeping our company competitive and innovative.

Primary Duties:
• Lead and oversee the technical sales team in sales by providing support and direction in sales inquiries, price negotiations, quotation preparation and troubleshooting order-related problems
• Engage in business development and marketing to expand distributor network, customer base and digital marketplaces
• Conduct market research regularly to identify new opportunities, new products, competition status and other significant factors that would lead to sales opportunities or challenges for the company growth
• Ensure team growth and achieve sales growth by successfully managing the technical sales team through communication, performance monitoring, and reward/recognition plans
• Responsible for attracting, developing and retaining technical sales talent; coaching and performance monitoring of technical sales team members
• Set quarterly and annual sales target, design and implement strategic plans (sales/business development/marketing) to expand company's customer base and meet the sales targets
• Present sales, revenue and expenses reports and realistic forecasts to the management team

Why You?? You have:
• Degree or diploma in a life science discipline or equivalent
• Minimum of 3 year supervisory/management experience
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Excellent mentoring, coaching and people management skills
• CRM Software experience is required. Accounting/ERP software experience is an asset.

Working Conditions:
Typical office environment. Working hours start from 8:00 AM to 4:30 PM, Monday to Friday.

Digital Marketing Manager (x1)
We are looking for a passionate and dedicated Digital Marketing Specialist to join our team! 3+ years of experience in digital marketing is a MUST.

Job Type: Full-time
Income: Base salary (negotiable, depending on experience) plus discretionary bonus plan.

Key duties and responsibilities include, but are not limited to:
• Stay up to date with all digital and SEO technologies and adjust strategies and tactics to ensure market leadership online
• Build strategy and landing pages to drive inbound leads
• Developing domestic and international digital marketing strategies, aligned with overarching marketing plans
• Marketing execution and deliverables – lead gen, SEO/SEM, paid social and digital campaigns
• Implementing and using marketing automation tools to develop and drive effective lead generation programs
• Continuously develop new ways to generate leads, develop marketing strategy, and generate awareness in the market
• Develop and implement email marketing strategy

Job Qualifications:
1. Degree in Marketing or IT related field, or equivalent experience.
2. 3+ years of experience in digital marketing.
3. Email marketing, SEO, online and lead generation experience.
4. Innovative and resourceful with the interest and desire to learn.
5. Analytical with strong attention to detail.
6. Thrive in a fast-paced environment and working under pressure.
7. Work well independently, open to direction and feedback, and enjoy collaborating with teammates.

Shipping Associate (x1)
Job type: Full Time
Training provided: Yes
Income: 38K-45K (depending on experience) plus discretionary bonus plan,

Job description:
The Shipping Associate verifies and receives incoming shipments into inventory with proper storage conditions, and ensures customer orders are shipped and billed accurately and in a timely manner. The Shipping Associate reports to the Operational Lead.

Primary Duties
• Receive and verify incoming goods against invoices or other documents
• Obtain and prioritize scheduled shipments according to the shipping queue in the system
• Prepare paperwork (e.g. invoices, packing slips, airway bills and customs documents) for shipments
• Pull correct products from inventory
• Handle and dispense chemicals if assigned
• Pack, verify and ship orders with proper shipping documents
• Quality check products while picking and packing
• Verify orders are accurately filled
• Notify customers with shipment tracking# and/or QC data
• Verify and send invoices to customers
• Work with couriers (e.g. FedEx/UPS) to clear customs if needed
• Work with the technical sales team in customer support including shipping status update
• Maintain and order shipping supplies

Job Qualifications:
1. Requires minimum college diploma or equivalent degree.
2. Familiarity with MS Office software or Google Sheets / Docs
3. CRM/Accounting Software experience is an asset
7. Work well independently, open to direction and feedback, and enjoy collaborating with teammates.

Working Conditions:
Typical office environment. Working hours start from 8:00 AM to 4:30 PM, Monday to Friday.